Learning Outcomes

ISO 22483 Basics

Core Service Principles

Accommodation Operations

Food and Beverage Services

Safety and Security

Management and Improvement

Lesson Summary

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations - Assessment

Master quality standards for hospitality and tourism operations using ISO 22483:2020 with this free online course.

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations

This course introduces the quality standards in the hospitality industry. Discover fundamental values, such as consistency and cultural sensitivity, in delivering exceptional service. You will review daily operations in rooms, dining, and safety, and learn best practices in hygiene, energy use, and guest privacy. Grasp the roles of audits, policies, and staff training and enhance service through feedback, monitoring, and regular upgrades.

Tour Operations, Marketing, and Travel Management

Communications, Crisis and Transport Management

Post-COVID Tourism Management

In this module, study the components of tourism, the lifecycle of tourism products, and systems for tour operations. Study the management systems for communication, crisis, transport, and customer relationship. We will also explore sustainable tourism and development, the impact of Brexit and COVID on tourism, and productivity issues in tourism.

Travel and Tourism Management - Course Assessment

Learn about new technologies and sustainable travel and tourism management strategies in this free online course.

Travel and Tourism Management

The hospitality industry is often cited as one of the largest industries in the world, contributing a significant quota to the global GDP. This free online course aims to help develop your management skills in the travel and tourism sectors of the hospitality industry. By taking this course, you will become familiar with several new technologies and sustainable development strategies to maximise your career opportunities.

Travel and Tourism Basics

Customer Relations, Communications and Human Resource Management

Transport and Crisis Management

Sustainable Development and Public Awareness

In this module, study the categories and differences between travel and tourism. Explore the components of tourism products and services, the lifecycle of tourism products, tour operation economics, and the roles of a travel agent. Learn to develop your communication, customer relations, transport, crisis and human resource management skills.

Travel Agent and Consultant Training - Course Assessment

Study the responsibilities of travel agents and consultants within the tourism industry in this free online course.

Travel Agent and Consultant Training

This free online course examines the roles and duties of a travel agent in the tourism industry. Explore the two main types of travel agencies and consider why travel consultants must adapt to and utilise new technologies to remain financially viable in the tourism industry. Learn the foremost principles and practical techniques for building a professional career in travel retailing, travel agency and travel consulting. Enrol now!

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